Shipping Information

This policy governs the shipping methods, times, and conditions for orders placed on the Pininfarina website and is drafted in compliance with the main international regulations on e-commerce and consumer protection.

By placing an order on the site, the customer declares that he has read and fully accepts the shipping conditions described below.

1. Scope of delivery

Pininfarina ships internationally , serving customers in numerous countries and territories around the world.

Shipping availability may vary depending on:

• to the destination country

• to current local legislation

• to any customs or trade restrictions

In the event that a shipment cannot be made to a specific destination, the customer will be promptly informed before or after order confirmation, with possible reimbursement in accordance with applicable legislation.

2. Couriers used and shipping methods

All shipments are made via professional, reliable express couriers with tracking services , selected based on the destination and logistical needs of the order.

Pininfarina uses exclusively:

• express shipping services

• end-to-end tracked shipments

The courier responsible for delivery may vary at Pininfarina's discretion, without prior notice, in order to ensure the best balance between reliability, speed, and transport safety.

3. Order preparation and processing

Order preparation times depend on the type of product purchased.

Non-personalized products

For standard products, not subject to customization or customization, the order is generally prepared and handed over to the courier within 1–2 business days of payment confirmation.

Customized or made-to-order products

Some products may include:

• engravings

• aesthetic or functional customizations

• processing on customer request

In these cases, the order requires additional production and preparation time. The overall processing and shipping time can vary from 1 to 5 business days .

The times indicated are to be understood as estimates and start from the date of confirmation of the order and related payment.

4. Delivery times

Once the order has been entrusted to the courier, the estimated delivery times are as follows:

• 2 to 7 working days , depending on the destination country.

Delivery times may vary depending on:

• geographical distance

• logistics infrastructure of the destination country

• customs procedures

• periods of high shipping volume (holidays, promotions, global events)

The times indicated are purely indicative and do not constitute a binding guarantee of delivery by a specific date.

5. Shipping costs

Shipping costs are not fixed and may vary based on:

• destination

• weight and dimensions of the package

• product type

• shipping method selected

The exact amount of shipping costs is calculated and clearly displayed during the checkout process , before the final confirmation of the order.

Pininfarina does not apply hidden shipping costs.

6. Customs duties, taxes and import duties

For international shipments, especially to non-EU countries, the order may be subject to:

• customs duties

• local taxes

• import taxes

These costs:

• are not included in the price of the products or in the shipping costs

• are determined by the authorities of the destination country

• are the sole responsibility of the recipient

Pininfarina has no control over these costs and is unable to estimate their amount.

7. Traceability and customer communications

Upon shipment, the customer will receive a confirmation communication containing:

• the order has been shipped

• tracking information, where available

Tracking allows you to monitor the status of your shipment until delivery.

8. Delays, external causes and force majeure

Pininfarina is committed to handling shipments with the utmost care and professionalism. However, it cannot be held responsible for delays due to causes beyond its control, including but not limited to:

• customs checks or delays

• force majeure events

• strikes or labor disputes

• adverse weather conditions

• health emergencies or government restrictions

• disruptions attributable to couriers

In such cases, any delays do not automatically give rise to the right to refunds or compensation, except as provided by applicable law.

9. Responsibility and transfer of risk

The risk of loss or damage to the products passes to the customer when the order is handed over to the courier, unless otherwise provided by the mandatory regulations applicable in the destination country.

Any anomalies visible upon delivery must be reported promptly according to the instructions provided by the courier.

10. Contacts and assistance

For any information regarding the shipment of an order, the customer can contact customer service through the official channels indicated on the site.