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Returns and exchanges
Right of Withdrawal
 
The customer has the right to terminate the Agreement, due to Legislative Decree 21/02/2014 n. 21 within 14 (fourteen) days from the day the order is sent off. In the event that the customer intends to use the right of withdrawal, he should notify The Supplier via the contact form dedicated in The Websites. The customer then have to return the product in its intact original packaging, not used or worn to The Supplier.
The Customer acknowledges that the right of return cannot be exercised in relation to Products that were ordered specially tailored  and/or customized by the customer.
The only cost due by the customer, to exercise the right of withdrawal under this Article, is the return transport cost. 
It is understood that in case of withdrawal, The Supplier is not liable for lost or stolen products occurred during the transportation of goods to The Supplier.
In case of exercising the right of cancellation by the Customer, The Supplier will refund the price of the product, within 14 days of receipt of the cancellation notice within that period provided that the goods have been returned in the condition with the methods described in this article. The customer must ship the goods delivered to the following address:

SIGNATURE Srl
via P.Frisi 70
48124 Ravenna (RA)
Italia
 
 
Exchange of Products
 
The customer who wishes to change the size or color of the product needs to follow the return procedure and place a new order.
 
 
Privacy and Confidentiality of Personal Information in the customer
 
The Supplier protects the privacy of its customers and ensures that the data processing is performed in compliance with the privacy legislation referred to European Regulation 679/2016 of May 4th 2016. The customer is informed of the different types of consent to the use of your personal information, which may issue on a voluntary basis and so subject to revocation, by reviewing the section in the Web site specifically dedicated to that end.
 
 
Method of Filing of Agreement
 
The Supplier informs the customer that any order sent in digital form is stored on the server that hosts The Websites according to criteria of confidentiality and security.
 
 
Communications and Complaints
 
Direct written communications to The Supplier and complaints will be considered valid only if sent to: Signature S.r.l. - Via P.Frisi, 70 - 48124 Ravenna – ITALY or sent via e-mail address to [email protected]
It is understood that all communications of the Customer (including, but not limited to: requests, suggestions, ideas, information, materials, etc. ..) that were sent to The Supplier email (including electronic form) shall not be considered confidential information.
The aforesaid notices may not contain content that violate, directly or indirectly to the applicable laws (including a regulatory nature) of the Italian State or any other state and cannot in all cases: (i) infringe rights of third parties, (ii) contain information detrimental to the rights of third parties  and/or untrue, it being understood that as of now no responsibility can be attributed to The Supplier for the content, legality, nature, quality and accuracy of the information entered in any such communication from the customer.
 

Jurisdiction and Applicable Law
 
Under Article. 63 of Lgs. Decree September 6, 2005, n. 206, all disputes issued by Italian customers, concerning the validity, interpretation, performance, effectiveness of this Agreement shall be resolved before the court at the place of residence or domicile of the customer.
For all other customers outside Italy, the Court is the Court of Bologna – Italy.
This Agreement is governed by Italian law.
 
 
Effectiveness of Agreement
 
The confirmation of the purchase of products for the customer implies acceptance of these general conditions of contract. These general conditions of contract will be updated and/or modified unilaterally by The Supplier and will be valid from the date of publication on the Web Site.
 
For more information go to Terms and conditions of Sale, click here.

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